Refund & Cancellation Policy

This Refund & Cancellation Policy explains when you can cancel, reschedule, or request a refund for a puja, havan, mala jaap, consultation, darshan, or other spiritual service booked through Sadaiv Puja.

This policy forms part of our Terms & Conditions. By making a booking on Sadaiv Puja, you agree to the terms described in this policy.

Our 7-day refund period begins on the date your booking is successfully confirmed.

If your refund request is made within this 7-day period and the service is eligible for cancellation, we will process the applicable refund according to this policy.

Once the 7-day refund period has expired, the booking will generally become non-refundable, except where a refund is required due to cancellation or failure of service from our side.

If you wish to cancel your booking, you should submit your cancellation request within 7 days from the booking date.

• Within 7 days of booking: you may request a refund, provided the puja or service has not already been performed, dispatched, or otherwise fulfilled.
• After 7 days of booking: the booking is generally non-refundable, subject to the exceptions described in this policy.

Cancellation requests should be submitted through your Sadaiv Puja account or by contacting our support team with your booking details.

If your plans change, you may request to reschedule your puja to another available date instead of cancelling the booking.

Rescheduling is subject to the availability of the pandit, temple, and selected service. We will make reasonable efforts to accommodate your preferred date, but a particular date cannot be guaranteed.

If rescheduling is not possible, you may request a refund if your booking is still within the applicable 7-day refund period and the service has not already been performed or fulfilled.

The following situations may not be eligible for a refund:

• Bookings for which the puja, havan, mala jaap, consultation, or other service has already been performed.
• Customised or personalised services where preparations or materials have already been specifically arranged for the devotee.
• Prasad, samagri, or other physical items that have already been dispatched.
• Bookings for which the 7-day refund period has already expired, except where otherwise required under this policy or applicable law.
• Issues caused by incorrect devotee details, gotra information, contact details, or delivery address submitted by the customer.

This applies even if the standard 7-day refund period has expired, where the cancellation is caused by Sadaiv Puja, the pandit, partner temple, or another issue on our side.

If your prasad arrives damaged, spoiled, incomplete, or does not arrive within the estimated delivery period, please contact us as soon as possible with your booking or order details.

Where appropriate, we may arrange a replacement or provide a suitable refund or partial refund for the affected prasad component.

Approved refunds will normally be processed to the original payment method used when making the booking.

Once a refund has been initiated by Sadaiv Puja, it may take approximately 5–10 business days to appear in your bank account or payment account, depending on your bank, card issuer, or payment provider.

The time taken by banks or payment providers to reflect the refund is outside our direct control.

To cancel a booking or request a refund, you can either:

• Go to "My Bookings" in your account and select the booking you wish to cancel, or
• Contact us through WhatsApp or email and provide your booking ID, devotee name, and reason for cancellation.

Our support team will review your request and confirm whether the booking is eligible for a refund under this policy.

If approved, we will initiate the refund and notify you accordingly.

We may update this Refund & Cancellation Policy from time to time to reflect changes to our services, business practices, or applicable legal requirements.

Any booking already confirmed will generally continue to be governed by the refund policy that was applicable at the time the booking was made, unless a change is required by law.

For any cancellation or refund-related questions, please contact our support team:

• WhatsApp / Phone: +91 75548 59540
• Support hours: 9:00 AM – 8:00 PM IST, all days